TERMS AND CONDITIONS

RIGHT OF WITHDRAWAL – OPEN PURCHASE – SECURE E-COMMERCE

Payment
Pay securely by credit card.
Through Paypal Checkout Express we offer payment via card with or without paypal account. Also payment through paypal account available.
Through Nets Easy we offer payment via invoice, installment, card, and direct payment.

Delivery Time
Normal delivery time is 2–6 business days from the time the order is received.

Shipping Method
Delivery is handled via PostNord, DHL Parcel, or DHL Service Point. Shipping cost is based on the weight of the goods and is displayed before checkout. Free shipping on orders over SEK 699 within Sweden.

Returns, Right of Withdrawal, and Open Purchase
As a consumer, you have the right to withdraw your purchase within 7 days of receiving the goods, without providing any specific reason. You may unpack and inspect the goods, but both the product and its packaging must be returned in substantially unchanged condition (according to the Distance and Off-Premises Contracts Act) – meaning unused, clean, and undamaged. Return shipping is the responsibility of the customer.
The withdrawal period begins on the day you receive the product.
To initiate a return, please email us at info@modellight.se or call +46 70-455 48 22 for return instructions. The customer covers the cost of return shipping.

Shipping Damage
In case of any shipping damage, notify ModelLight AB immediately upon delivery – before opening the package – preferably with photo documentation. If the product is damaged, return the shipment to ModelLight as soon as possible.

Refunds
For returns or complaints, you are entitled to a refund. In case of return, only the product cost will be refunded within 30 days – not the shipping cost. In case of a complaint, both product and shipping costs will be refunded within 30 days.

Unclaimed Packages
If you do not collect your package from the post office or service point within 7 days, it will be returned to ModelLight. For unclaimed packages with a value under SEK 500, a fee of SEK 195 will be charged. For orders over SEK 500, the fee is at least SEK 395 to cover incurred costs. If you change your mind after the package has been shipped, you must collect it and return it to us – otherwise, it will be classified as unclaimed and you will be charged accordingly.

Complaints
If a product is defective or incorrect upon delivery, ModelLight will replace it free of charge or refund the purchase price. The defective product must be returned to ModelLight Please contact us as soon as possible if you receive a defective item. Refunds will be processed within 30 days of receiving your complaint.

Privacy, Security, and Personal Data
When placing an order, you provide personal data such as name, address, phone number, and email. By registering and placing an order, you agree that we may store and use your data to fulfill our obligations to you. We also document our communications with you (e.g., via email) to provide the level of service you expect. All personal data is handled in accordance with the Swedish Personal Data Act (1998:204).

Payment card details are handled by our partners Nets and PayPal.

Product Display
We aim to present our products clearly and accurately. However, we cannot guarantee that the colors displayed on screen exactly reflect the actual product colors, as this depends on your computer and screen settings. Prices are listed in Swedish kronor (SEK). ModelLight is not liable for any factual errors in pricing or product information. Discounted items are valid while supplies last, unless otherwise stated.

Age Requirement
You must be at least 18 years old to shop on our website.

Force Majeure
Force majeure includes but is not limited to strikes, staff illness, transportation disruptions, or import/export bans affecting ModelLight or our suppliers. During such circumstances, ModelLights’s obligations are suspended. If the force majeure situation lasts longer than two months, both you and ModelLight have the right to cancel the agreement without compensation.

We store the following customer data:

• Customers: First Name, Last Name, Company/Organization, Email, Personal/Org. ID, VAT Number, Address, Postal Code, City, Country, Phone Number.

• Orders: IP address, Email, Personal/Org. ID, VAT Number, Address, Company, First Name, Last Name, Address, Postal Code, City, Phone Number.

You may at any time request an extract, update, or deletion of your personal data.